Customer Service

At Swell Caroline, we strive to make your shopping experience a pleasure. You can find our policies outlines below. If you cannot find an answer here please contact us and we'll be delighted to help!

 

 

Shipping & Delivery

We ship via First Class Mail only at this time.  From time to time we may experience popular items on backorder from our wholesalers.  In the event of a backorder, we will notify you as soon as possible with an estimated ship date.  You are never obligated to a backordered item and may cancel the order at any time prior to shipment.    Orders typically ship within 7-14 business days.  Many of our items are warehoused thoughout the country and shipped to our studio to be packaged in our lovely signature gift bags and then on to the buyer.  We make every effort to fulfill orders as soon as possible and will send a tracking number the moment your item has shipped.
Privacy & Security

Swell Caroline is committed to protecting your privacy. We always keep our customers' personal information confidential.  We will never pass on your name, email address, or any other information about you to anyone else without your express consent. Your information will never be viewed by a third party without your consent unless it is required by law.  The personal information we collect from you is used only to help us fulfill your order at our store. It is only accessible to select qualified staff at Swell Caroline.  We respect your privacy and work hard to protect your security and confidentiality. Our privacy policy is here to ensure you have a safe and secure shopping experience.

Returns & Replacement
At Swell Caroline, we stand behind the items we sell as we represent only the highest quality fabricators.  We maintain strong relationships with our suppliers and they have proven to stand behind their products.  If you do not feel that your jewelry has met your expectations, please notify us at info {at} SwellCaroline.com.  We will repair or replace any defective items.  Please note that (with the exception of our Heirloom Collection) our items are costume in nature and are durable but will show wear and tear after time.  We will repair or replace any item with a manufacturing defect, but please use reasonable efforts to ensure your jewelry is well cared for.  Our Heirloom collection will stand the test of time with thick gold plating and robust manufacturing.   Heirloom items are guaranteed for one year from the purchase date provided the item has been well cared for.  We recommend storing all jewelry (while not the most fashionable) in ziplock bags.  Oxidation is the enemy of jewelry and keeping pieces in an air tight storage is your best bet for good maintainance!
If you feel an item has been misrepresented or you are unhappy with your purchase, please notify us within 7 days for a return shipping slip.  With the exception of personalized or monogram items, you may exchange your item for store credit.  Returned items must be unworn with tags attached and intact.
Payment, Pricing & Promotions
We accept all major credit cards as well as PayPal.  Prices are subject to change at any time.  We may run promotions at our discretion from time to time (be on the lookout!). We process payment on all orders when we recieve the order. This includes monogrammed items. If something is on backorder we will let you know as soon as possible and offer to let you hold or cancel the order. Items purchased using Living Social vouchers are not eligible for returns, though we are able to accommodate exchanges.
Viewing Orders
Orders are viewable online if you have registered for a Swell Caroline account.  You may track your orders and view all order details in this account as well as view prior purchases or wishlist items.  You may also email your wishlist to anyone - a great way to drop a hint!  If you need a status update, you may call our customer service number 404.913.7121.
Updating Account Information
Updating your account information is highly recommended to ensure we send communications to the proper email and postal address.  We encourage adding your phone number as well - we like to keep it personal and will often call you to give you a status update for your order.